Membership and loyalty for modern clinics
A fully branded prepaid membership wallet that lives in your clients phone. Your name, your colours, your treatments — sitting in Apple and Google Wallet right next to their bank cards.
The problem
Paper cards vanish
Stamp cards get lost in handbags and forgotten between visits. The loyal client you think you have is invisible to you.
Points feel like admin
Generic points programs rarely change behaviour. Clients accumulate points they never redeem and eventually forget entirely.
Discounts erode margin
Ongoing discount offers train clients to wait for a deal, and quietly erode the margin on your highest-value treatments.
Clinics give away real margin and get very little real loyalty in return.
The shift
When a client loads funds upfront, they commit to your clinic before they ever book. They return to spend what is already theirs — and they tend to spend more when they do. There are no discounts, no erosion of your pricing. Just a client who is already invested.
The product
A branded prepaid loyalty wallet, built for your clinic and carried in every member's phone. Wallet balance, loyalty tier, and transaction history — all under your name, your colours, your identity. mycache stays invisible. Your clinic is what they see.
How your clients experience it
Join
Client signs up via your branded link or QR code. Takes under a minute.
Top up
They load funds to their wallet via Stripe. The balance is theirs to spend at your clinic.
Show up and scan
At the desk, staff pull up the client, confirm the service, and draw from the wallet in seconds.
Earn and return
Cashback credits back to their wallet after each visit. The tier climbs with spend. The loop is set.
The wallet
A premium card view showing balance, cashback tier, and transaction history — all under your brand. It feels like money in the bank. Kept at your clinic, spent only at your clinic. The pass lives in Apple and Google Wallet, alongside their boarding passes and bank cards.
The difference
Loyalty tiers
Configurable Bronze through Platinum tiers with cashback percentages you set. The more a client spends, the more they earn back into their wallet — and the more reason they have to return. You define the tier names, the thresholds, and the rewards. It is your loyalty program, not ours.
Recurring memberships
You set the plan
Define the membership interval — weekly, fortnightly, or monthly — and the amount that loads to the wallet on each cycle.
Stripe handles billing
On each cycle, Stripe charges the member and the funds load automatically to their wallet. No manual processing.
You see it all
Every load, every redemption, and every day's reconciliation report is in your dashboard. One-tap CSV for your accountant.
The business case
Getting live
Discovery
A short call to capture your brand, treatments, tier structure, and membership plans.
Setup
We configure everything — branding, tiers, Stripe, staff redemption screen, wallet pass design.
Go live
Your branded app is live within a week. Your team is onboarded. Your first members can join immediately.
We stay with you
Ongoing support, updates, and a dedicated contact as your membership program grows.
What is included
Pricing
No member fees. No lock-in contracts. Month to month after setup.
Next steps
Apply for early access
mycache.com.au/join
Email us
hello@mycache.com.au
Reply to this deck
With any questions at all. We respond within one business day.
We onboard a small number of clinics in each cohort, so we can configure each one properly.